Frequently asked questions about PlayFives

Yes, Greater London for now.

No. Book a spot on your own or bring your mates.

Anyone 18 or over. All abilities welcome.

Yes. When a friend you invited plays their first ever game, you get £1 credit. It’s paid once per friend, and not if that first booking is cancelled.

In the PlayFives app. Find a game near you, grab a spot and pay by card, credit or both, then turn up and play.

In the app, by card, credit or both.

Yes. Add them to your booking and pay for their spots.

Booking closes 15 minutes before kick-off.

If a game is full, you can join its waiting list and pay the full price, by card or with credit. If you join with a card, the price is only held on your card, and it’s taken if a spot opens up and you’re moved into the game.

Yes. Private games are joined through a private invite link, and they can have their own price.

Credit is money in your PlayFives wallet. You can pay for a game with credit on its own or together with a card: your credit is used first and the card covers the rest.

Yes, in packs. Starter Pack: pay £10.00 and get £10.00 in credits. Popular Pack: pay £25.00 and get £30.00 in credits (+£5.00 bonus). Value Pack: pay £50.00 and get £65.00 in credits (+£15.00 bonus).

Cancellation and refund rules are on our Refunds and Cancellations page.

For pay-to-play bookings, cancel more than 24 hours before kick-off and you get a full refund as credit, not cash. Cancel within 24 hours and there's no refund. Flex Regular and Plus members pay the game's price as a deposit when they book; Flex Unlimited members pay no deposit. The deposit is refunded to the card you paid with when you play, or when you cancel more than 24 hours before kick-off. Deposits for late cancellations and no-shows aren't refunded.

When you cancel a pay-to-play booking more than 24 hours before kick-off, the full amount comes back as PlayFives credit in your wallet, including any part you paid by card. It isn’t refunded to your card.

Bring your boots. Balls, bibs and keeper gloves are provided at every game.

We host a variety of formats, but it's mostly 5-a-side. Keep an eye on the total spots listed on each match, or use the filters to pick your preferred format.

Join the waitlist. If a spot opens up, you could get it.

Flex is a monthly membership for people who play regularly. Flex Regular includes 4 games a month, Flex Plus includes 10, and Flex Unlimited has no monthly limit. Your allowance resets each month.

Flex Regular is £30 a month, Flex Plus is £72 and Flex Unlimited is £99.

Yes. Your included games cover any game, in any format (5-a-side, 6-a-side or 7-a-side) and at any price. Flex Regular and Plus members pay the game's price as a deposit when they book, and it's refunded to the card you paid with when you play, or when you cancel more than 24 hours before kick-off. Flex Unlimited members pay no deposit.

PlayFives books and pays for the pitch and owns the booking, so you don't pay anything upfront. You fill the game with your group, and everyone pays through the app. If you can't fill every spot, we can sell the spare spots to other players.

No. PlayFives covers the pitch cost, and everyone playing pays through the app, so you never chase anyone for money.

Press "Chat to us" or email support@playfives.com. We set up each game by hand, and it can be up and running within a week.

Organisers get their own tab in the PlayFives app to create and manage games, confirm who turned up, enter results, assign bib colours, move players up from the waiting list, and see fill rate and attendance.